Terms of Service

These Terms of Service (“Terms”) govern your access to and use of Sonder, a project-management, CRM and content platform operated by Haas Productions, LLC (“Sonder,” “we,” “us”). By creating an account, installing the app, or using the service, you agree to these Terms. If you do not agree, do not use Sonder.

Your account

You must provide accurate information and are responsible for everything that happens under your account, including activity by teammates, contractors and clients you invite. Keep your credentials secure and tell us promptly at jason@sonderoom.com if you suspect unauthorised access.

Your content

You keep ownership of the projects, files, photos, video, messages and documents you put into Sonder (“Your Content”). You grant us a limited licence to host, store, process, transmit and display Your Content solely to operate the service for you. You are responsible for having the rights to everything you upload, and for your use of any document Sonder helps you produce.

AI features and credits

Some features use third-party AI models. Output is generated automatically and is not reviewed by a human before you see it. We do not guarantee that output is accurate, original, or fit for any purpose. AI credits and plan limits are described at checkout and may change on notice.

Payments

Paid plans and any payments processed through Sonder are handled by third-party processors (including Stripe). Subscription fees are billed in advance and, except where required by law, are non-refundable. You are responsible for all taxes. Payments between you and your own clients are your responsibility — Sonder records and presents them, and is not a party to them, not an escrow, and not a payment guarantor.

Acceptable use

Do not use Sonder to break the law, infringe anyone’s rights, send spam, upload malware, attempt to access accounts or data that are not yours, probe or bypass our security, or resell the service without our written permission. We may suspend or terminate accounts that do.

Service availability

Sonder is provided on an “as available” basis. We may change, suspend, or discontinue features, and we perform maintenance that can interrupt access. We do not guarantee any level of uptime and are not responsible for losses caused by downtime, data-transfer limits, or failures of third-party services we depend on.

Disclaimer of warranties

SONDER, AND EVERYTHING IT GENERATES, IS PROVIDED “AS IS” AND “AS AVAILABLE”, WITHOUT WARRANTY OF ANY KIND, express or implied, including implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, and any warranty arising from course of dealing or usage of trade. We do not warrant that the service will be uninterrupted, secure, or error-free, or that any document, figure, calculation, or recommendation it produces is accurate, complete, current, enforceable, or compliant with any law or regulation that applies to you.

Limitation of liability

To the fullest extent permitted by law, Haas Productions, LLC and its owners, officers, employees, and contractors will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages; for lost profits, lost revenue, lost business, lost data, or reputational harm; or for any dispute, penalty, fine, judgment, settlement, or claim arising out of or relating to a document generated with Sonder — whether based in contract, tort, negligence, strict liability, or any other theory, and whether or not we were advised of the possibility.

To the fullest extent permitted by law, our total aggregate liability for all claims arising out of or relating to these Terms or to Sonder will not exceed the total amount you actually paid Haas Productions, LLC in the three (3) months immediately preceding the event giving rise to the claim. This mirrors the cap in the Terms of Service you accepted when you created your account.

Some jurisdictions do not allow certain exclusions or limitations, so parts of this section may not apply to you. In that case our liability is limited to the smallest amount the law permits.

Indemnification

You agree to defend, indemnify and hold harmless Haas Productions, LLC and its owners, officers, employees and contractors from any claim, demand, loss, liability, penalty, or expense (including reasonable legal fees) arising out of Your Content, your use of Sonder, any document you generate, edit, send or sign, any dispute between you and your clients, crew or contractors, or your breach of these Terms or of any law.

Termination

You may stop using Sonder at any time. We may suspend or terminate access if you breach these Terms or if we discontinue the service. Sections that by their nature should survive — including ownership, disclaimers, limitation of liability, indemnification, and governing law — survive termination.

Governing law

These Terms are governed by the laws of the State of Texas, United States, without regard to its conflict-of-laws rules. You and Haas Productions, LLC agree to the exclusive jurisdiction of the state and federal courts located in Texas for any dispute that is not otherwise resolved.

Changes

We may update these Terms. When we do, we will change the date above, and material changes will be notified in the app or by email. Continuing to use Sonder after a change means you accept the updated Terms.

Contact

Questions about these Terms: jason@sonderoom.com.